Yesterday morning and I was up and at em to be ready for the man to come, any time between 9 and 1. I hate these flexi appointments that are always for the convenience of the company and not the customer.
At 1.15 or so I called the company to say he hadn't been and he hadn't called to say why he wasn't here/when he would be here. After much blahing they admitted they were baffled and said I'd get £22 refunded to my bill for the inconvenience and a call-back inside 90 minutes to say what was happening.
My Lenten pact was sorely tested as I explained £22 didn't replace a day's precious holiday given up waiting for an illusive fitter. And now I had to wait another 90 minutes for them to even find him.
After 90 minutes plus another 60 or so I called them again, baffled as they were this time that not only had they failed to make the appointment they had also failed to call me back as chartered (or some other such consumer nonsense). In my politest restrainment I told them they could stuff any idea of rebooking during this holiday and maybe it was better to wait for summer. I'm thinking sitting in the garden would be marginally better? The nice young man (Birmingham accent) put up with my moaning and deserves a medal.
Another hour or so on and the phone rings... another nice Brummy saying he'd just had a note to call me back. This is the original one from maybe 3 or 4 hours ago. More bafflement as to how their systems could have gone so awry, obvoiusly their well-oiled call back system needs some fine-tuning. I'd suggest Jenny be given some training on passing on messages for starters. More offers of reimbursement (third one now). I bet they don't all refund me, that bit of the system is bound to be working fine.
So, no new meters, and sadly I haven't yet got a gadget that tells me what energy I'm consuming every second of the day. That's a relief. I also have a nice bit of crochet, while I was onto the call centres (free phone number, bless them) I was surfing the tinternet and came across a little tutorial which led me to grab some yarn and get stuck in. It's a de-stasher as well.So not all bad then!